Who moved my cheese? by Spencer Johnson
What a fantastic book. (http://www.amazon.co.uk/exec/obidos/ASIN/0740737023/ref=sr_aps_books_1_1/202-9329566-9272657) Spencer Johnson talks in a wonderfully childish, condescending, even patronising way about how we all, as individuals, cope with and manage change. His book has taken many organisations by storm. It took almost all of Hong Kong by storm.
But what do you do when people are in denial? When people blame others, constantly, for their own aversion to change?